“Global Albatross’ team has always been incredible and impeccable in providing all the necessary support we need. Living abroad means that at times you need an extra help to deal with healthcare policies, expenses claims and liaising with the right people through the right processes. That’s where Darren Manning and Global Albatross have never let us down. They are 24/7 available to respond to our queries, acting on our behalf to get things done as quickly and effectively as possible. They have made our stay in another country much easier. Thank you, Darren.” 

 

Carol M – Brazilian

Thank you to Darren at Global Albatross for his guidance and support in the minefield that is expat health insurance. Darren worked with us to assess our personal situation and provide guidance on the right products for our family, including coverage for pre-existing conditions of cancer & a congenital kidney condition.

When making insurance claims Darren takes a hands-on approach, always quick to respond to queries. Easily contactable via email or Skype for face to face contact.

Darren was also able to seek quick full reimbursement of funds from our chosen insurance company within a week after unexpected surgery.

We would confidently recommend Darren and Global Albatross to all expat families looking for health insurance coverage and support.

 

Katherine W – Australian

 

In late 2016 Howard required urgent medical treatment in Shanghai, China. We went straight to the United Family Hospital and following tests, were referred to the No.1 People’s Hospital for urgent surgery.   It was at this point that the services of Global Albatross became invaluable, helping us navigate through the health insurance process, a process that was complicated by having to move hospitals. 

A phone call in the early hours of the morning to Darren Manning at Global Albatross, resulted in him taking care of all our medical insurance.  He liaised with our health insurance provider and hospitals to ensure that Howard was covered for all procedures.  

In essence, following the phone call to Darren, we did not need to do anything more, other than sign the papers on discharge.

At this time of high stress, plus cultural and language differences, it would have been extremely difficult for us to also navigate the hospital and medical insurance provider requirements alone. 

We were extremely grateful to Darren for taking care of all these issues at such a stressful time.  He followed up regularly over the following few months to ensure that there were no outstanding issues and to enquire about our health.  

We were extremely grateful to have Darren by our side during this process.

 

Howard – NZ’er

We moved our health insurance across to Darren some six months ago (October 2016) after some frustrations with the previous agents.  Darren has been great. He was prompt and helpful in setting up a policy that suited us and with a short deadline, but all was quickly in order.

Then we had a major medical emergency and had to go ahead with treatment in Jakarta (not recommended!) without prior approval. This first treatment was followed up with further sessions in Singapore. We then had to play catch up with our health insurer.

Darren took the load and stress away from us, managed all the ‘nitty-gritty’ of our claim – all done with a smile (yes, it is possible by email!) and a sense of humour.  Our claim was approved.

Darren has been great to work with – he’s always on line and is always quick and helpful in his responses.  He understands the health insurance industry and all is foibles. I would happily recommend Darren to anyone.

John & Gillian W – Australian

Wow congratulations! Well done on the fantastic achievement. All your long hours and hard work has clearly been recognized and quite rightly so, very true what they say ‘unbiased and real expertise’. Congrats and we look forward to doing more business with you in the future as a family. 

Neal G – Australian